What the elf?

Warranty

symGLASS will never break, crack, or chip under normal use.

If a symGLASS product does become defective and break under normal use, simply return it for a free replacement. Normal wear and tear (such as scratches or fading), improper care, misuse, or abuse of the products are not covered under our Lifetime Warranty. Please see our Care & Use Page for general tips.

To submit a warranty claim, please email your original order information to warranty@symglass.com and ship the defective product to:

symGLASS Warranty Claims
2195 Varnell Road
Cleveland, TN 37311

Once we receive your item, we will evaluate the damage and, if accepted, send a replacement item at no cost to you.

Shipping Policy

We work to process and ship your order the next business day, or, in the case of custom engraved products, within 2-3 business days. Bulk and wholesale orders may take longer to process.

If the items you ordered are temporarily out of stock, or if we anticipate a significant delay in shipping, then we will contact you and you can choose to cancel your order for a full refund.

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

We do not accept returns on any products with custom engraving or printing. We will happily replace any item that was incorrectly printed at no cost to you, if you notify us upon receiving the item.

To start a return, you can contact us at hello@symglass.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@symglass.com or via our website contact form.